Accessibility Statement
General
Access to any company’s website can be challenging for persons having certain disabilities. A person’s disability is often unique. What may work well for one person, may cause difficulties for another person. Alexander’s Steakhouse has made reasonable efforts to accommodate as many of our guests and potential guests as possible given our size, resources, knowledge of our guests, and potential guests’ needs. To that end, we engage professional accessibility consultants who perform manual and automated testing using tools such as SortSite and others to assist and advise us in these matters.
Accessibility on this Website
All Alexander’s Steakhouse websites strive to provide features, policies, and tools that promote accessible use of our online information and services.
There are also various aids available by third parties which are provided by most browsers.
If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third-party or browser features, we invite you to contact us for further assistance. Contact information is set forth below.
Specific Accessibility Features
Our websites are designed and regularly reviewed in accordance with established Web Content Accessibility Guidelines (WCAG) to improve usability for guests with disabilities. These guidelines help ensure that content is perceivable, operable, understandable, and robust across assistive technologies.
Alexander’s Steakhouse periodically performs internal reviews and uses third-party audits to monitor compliance and identify opportunities for improvement.
Disclaimer
We anticipate that, from time to time, we may make modifications to our websites to enhance accessibility and improve the user experience. Accessibility is an ongoing process, and while we aim to provide a seamless experience, we acknowledge that some content, features, or functions may not yet be fully optimized for all assistive technologies.
We welcome feedback from all users and will make reasonable efforts to address accessibility barriers within our control. Your input helps guide our future updates and improvements.
Third-Party Applications
Our websites may link to or use third-party platforms and services (such as reservation systems, delivery partners, or event booking tools). These external websites are not operated by Alexander’s Steakhouse and may have different accessibility features or limitations.
While we strive to work with reputable and responsible partners, we do not control or guarantee the accessibility of third-party platforms. Guests encountering difficulty on an external site are encouraged to reach out to both the partner and our accessibility contact below.
Video
Our websites may include video content in the future. When videos are posted, we will make reasonable efforts to ensure that each video includes closed captioning, transcripts, or a text alternative located near the video.
We Are Here for You
If you are experiencing difficulties with any content on our websites because of a disability, or if you require assistance with any part of our sites because of your particular disability, please contact us and let us know. We will be happy to assist.
The following telephone number is dedicated to assisting you if you require help using, understanding, and/or navigating our websites or the information set forth on them due to a disability. This number is not to be used for sales or product information.
(800) 218-0752
Available during regular business hours at each Alexander’s Steakhouse location.
You can also send an email, explaining in as much detail as possible, what type of difficulty you had, or may have had, or believe others may have. These types of emails should be sent to: accessibility@alexanderssteakhouse.com. We monitor this email outside of business hours and will respond as promptly as possible.
In contacting us by telephone or email, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, or email address (unless you include it in an email you send to us).
Third-Party Websites
Our websites may contain links to third-party websites. These websites may have their own accessibility features, which vary from site to site. We are not responsible for the accessibility of content on external websites not managed by Alexander’s Steakhouse. If you experience accessibility difficulties on a third-party website, we encourage you to contact that provider directly and also notify us using the contact information above.
Third-Party Screen Readers
Ongoing Commitment
This Accessibility Statement applies to all restaurant websites operated under the Alexander’s Steakhouse brand. Through continued partnership with accessibility professionals and regular testing, we seek to maintain and enhance accessibility in accordance with evolving best practices and technology.